Refund and Returns Policy
PhoneTapify - Refund and Returns Policy
Effective Date: 08-13-2023
1. Returns and Exchanges
Thank you for choosing PhoneTapify. We strive to ensure your satisfaction with our NFC products. If you are not entirely satisfied with your purchase, we're here to help.
2. Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
2.1 Product Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
2.2 Initiation Period: You must initiate the return or exchange process within 30 days from the date of delivery.
3. Return Process
To initiate a return or exchange, please follow these steps:
3.1 Contact Us: Reach out to our customer support team via email at [email address] or phone at [phone number] to request a return or exchange and provide your order details.
3.2 Confirmation: Once your request is received and approved, we will provide you with a Return Authorization Number (RAN) and instructions for shipping the product back to us.
3.3 Packaging: Please ensure the product is securely packaged to prevent damage during transit.
3.4 Shipping: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure safe delivery.
4. Refund Process
4.1 Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
4.2 Refund or Exchange: Depending on your preference and product availability, we will either process a refund to your original payment method or exchange the product for an alternative item.
5. Refund Timeframe
5.1 Processing Time: The time it takes for the refund to be processed may vary. Once approved, refunds will be processed within 30 business days.
5.2 Credit Timing: Please note that the timing of the refund appearing on your statement depends on your payment provider's policies.
6. Non-Refundable Items
Certain items are not eligible for return or refund, including:
- Items not purchased directly from PhoneTapify.
- Items returned beyond the specified return period.
- Customized or personalized items.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue, either by providing a replacement or issuing a refund.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
- Email: info@phonetapify.com
- Phone: 406-233-3569
By making a purchase from PhoneTapify, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund and Returns Policy.
Last updated: 08-13-2023